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Individuals interested in becoming a director of internal communications should have prior work experience, excellent communication skills, and a bachelor's degree. Below we've compiled a list of the most important skills for an Internal Communications Manager. Advised executive leadership on internal communications ensuring key themes and messages align with company strategy. Maintained strong understanding of internal/external communications best practices. Designed communications strategy around emerging technologies and IT specific business objectives. Served in an integral corporate communications role during the merger that created the largest health benefits company in the United States. Communication Managers are in charge of overseeing all internal and external communications for a company, ensuring its message is consistent and engaging. Implemented knowledge-sharing and business process improvements, which increased stakeholder collaboration, facilitated cross-functional teamwork, and improved international cooperation. Revamped corporate intranet, overseeing content management, marketing and promotions. Collaborated within cross-functional team to support business goals and initiatives. Created and communicated executive leader's key messages through the use of the web, blogs and town hall meetings. Being one of the best management skills, internal communications allow you and your personnel to share knowledge and any information on tasks, processes, workflows, schedules, etc. You must be able to both plan, and be able to divert from the plan at a moment’s notice. Collaborated with all levels of Management to consistently promote unified messages to internal and external audiences. Implemented and managed an internal communications strategy for the bank after acquisition by National Australia Bank located in Melbourne, Australia. Developed and implemented strategic communication plans for critical issues and key initiatives. Managed the annual company-wide strategic communication plan that supported the accomplishments of business goals and objectives. Managed crisis communications for executive compensation and reduced employee health benefits issues. Revolutionized PSCM newsletter, with HTML email summaries leading readers to SharePoint newsletter collaboration site. Managed Jabil News Network, producing monthly video updates, subtitled in 12 languages, on global business objectives. Liaised with the wider Global corporate communications team to share best practice and cascade corporate messages. It’s thinking before the action takes place. Managed all CEO and Executive communications to the business to ensure alignment with brand and culture. To do this, they need to be able to speak the language of both the C-suite and the front line to enable better understanding of all positions, and communicate important information in a way that gets the message across. Work independently and as part of a team; Led committee of 15 that launched new SharePoint site, increasing corporate transparency. Advised and briefed legislators on both traditional and digital communications strategies; developed Facebook and Twitter accounts for key officials. We’ve said it before, and we’ll say it again: Internal Communications must get more strategic, and so strategic analysis is an essential Internal Communications skill. Created and managed content on the company's social media outlets including Facebook and Twitter. Managed material on company website CPS.edu as well as social media sites including Facebook and Twitter. Developed and implemented the internal communications plan for 2 business units. Developed and executed internal communications plans for Human Resources, IT, Community Relations, and the Levi Strauss Foundation. Leadership is one of those words that gets used a lot in business, and its meaning is assumed — though it can mean different things to different people in different contexts. Managed logistics for division's new employee orientation sessions including preparation of agenda and review of all PowerPoint presentations. Managed internal communications function, creating company-wide bulletins and intranet and composing executive messaging. Collaborated with Human Resources, vendors, cross-functional teams and IT. Communications Manager. Managed all internal and external communications programs in tough international environment. Supported the Director of Marketing and Communications with nationwide external communication efforts. Prepared and edited internal and external communications for executive-level management. Having a working knowledge of what it means to run a business, and being able to speak the language of business leaders. The internal communication manager needs to be connected to the organization at any given moment. Provided project management and construction oversight for the Department of Energy's National Nuclear Security Administration Second Line of Defense Program. Identified new potential community members by engaging with relevant Twitter followers. To do that, they need to be confident in their abilities, and be able to get up in front of very important people or large groups and make sense while doing so. Planned and orchestrated special events for employees. Consulted with managers in various business units on communications issues. Ensure organisational initiatives and projects are successfully communicated to employees and stakeholders 3. Developed and distributed all executive communications and special announcements. Internal communications helps build out your organization’s culture. The ability to adapt as circumstances change. Ability to obtain and maintain firm independence and abide by firm ethics requirements. Hannah is always looking for ways to challenge the status quo and push ahead into the era of mobile, social, and on-demand-everything. Monitored communication plan performance and continuously evaluated the plan against business goals and objectives to ensure the appropriate prioritization of tasks. Designed, developed, managed, and maintained intranet sites to ensure consistency with overall company goals and strategies. - Measured the effectiveness of messaging and channels through yearly internal communications surveys. Organized internal events, corporate campaigns, and leadership workshops. Developed internal and corporate PowerPoint presentations It’s aligned to, though distinct from, persuasion, another key soft skill for Internal Communicators. Served as intranet manager/administrator and SharePoint 2007/2010 expert. It’s about mapping out where you need to go, how you’ll get there, and what will happen next. Directed internal and external communications, marketing, public relations, and advertising activities for a human resources software company. Developed communications on new initiatives and products that focused on cost-reduction and process improvements. Created company wide communication program that resulted in 95% of participants stating improved understanding of company strategy and goals. Developed and executed innovative storytelling strategies for key product launches, organizational changes and corporate strategic direction. Integrated and rebranded internal communications across all global business units to ensure consistent messaging and procedures throughout each location. Worked with the human resources organization on developing plans for improving employee engagement as well as mentoring and retention programs. 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Developed internal communications strategies to communicate key initiatives to employees and medical staff. Produced an award-winning video showcasing the bank's diversity efforts. Elevated annual readership of daily company news site by 14 percent, creating new features and emphasizing people and diversity. Empathy is the ability to understand and share the feelings of another person or group of people — to put yourself in their shoes and see the world through their eyes. Copywriting, though, is the ability to put concepts into words in a way that is engaging and persuasive. Partnered with Human Resources to foster new entrepreneurial employee culture. Coached and counseled Vice Presidents and company owners on human resources issues, including organizational training needs. Supervised the development and execution of human resources communications. Developed and managed project plans on strategic communication initiatives in partnership with executive leadership. Designed and implemented internal marketing campaigns to employees regarding new programs and benefits, working closely with Administration and Human Resources. Served as communications lead for Diversity Council to educate U.S. employees and directed company's first diversity-themed town hall meeting. Internal Communications. Provided strategic direction on multiple internal and executive engagement strategies. Monitored and evaluated effectiveness of employee communications, through metrics and analytical reporting to key stakeholders. 10/2017 - PRESENT Detroit, MI. Managed all forms of internal communications- print, electronic and face-to-face- and increased visibility of communication tools. Internal communications managers often need solid interpersonal skills because they are responsible for keeping the people in the company connected and aware of … The distinction has been described as the difference between having a vision of the optimum outcome and motivating people to work towards that vision (influence), and presenting a case in such a way as to sway the opinion of others (persuasion). Initiated optimum content development by proactively seeking and securing interviews with high-level decision-makers. Strategic analysis is the process of researching a company and its operating environment to formulate a strategy. Improved operational governance via deployment of asset management system, single project delivery process and single project management model. Expanded reach of internal news content to +85% of employees; new global digital signage initiative. Trained and motivated department staff to use new project management system, achieving 98 % usage. “Business acumen as an Internal Communicator will put you leaps and bounds ahead of any other communicator out there, and help you to add value,” says Advita. Led community building and managed social media presence including promotions and Twitter contests. Initiated company blog, Facebook and Yammer communities. Managed all marketing and internal communications efforts for a three-hospital system. Below we've compiled a list of the most important skills for an Internal Communications Manager. In a lot of ways, the primary role of internal communications is to help make your company culture manifest. Handled major corporate communications projects. Partnered with key individuals on company-wide initiatives to ensure consistency in message and delivery. Crafted a variety of corporate communications including executive announcements, briefing documents, scripts, and speaking points. Facilitated the creation of communication plans, ensuring that appropriate information was exchanged among key stakeholders. Create robust communications plans, edit and manage intranet content. Managed corporate community relations and major giving campaigns ensuring alignment with Halliburton/KBR strategies and key stakeholders. If we’re focusing on Internal Communications and the people who work in the profession, what kind of people are we talking about? I will be speaking about line manager communication on Thursday 5 … Championed successful Microsoft SharePoint implementation including intranet redesign, business process alignment, change management requirements, and content development. As an internal communications manager, you’ll be responsible for keeping the employees and the management team in your company informed on issues that affect performance in the workplace. Technological advancements are shaping the field of communications as much as any other industry. Implemented change management initiatives; wrote executive communications on the topics of company strategy, restructuring and re-branding. Leveraged a global re-branding initiative to overhaul internal user experience in all communication vehicles. Developed internal and external communication plans for special projects, including initiatives on the Global Diversity and Community Affairs Division. Supervised two coworkers on regular maintenance and special projects and remodeling. Revitalized brand to internal and external audiences. Managed internal and executive communications for IBM s WebSphere software business unit. Managed and successfully executed the Visa InSite intranet redesign communications strategy for developers, content managers & employees. Established and maintained connections with key stakeholders to verify content accuracy. Work Experience. Here are the duties and responsibilities that an Internal Communications Manager is likely to perform in their role. Worked closely with members of the Leadership Team to develop presentations, executive communications and talking points on their behalf. Supervised communications efforts for 10,000+ employees at all Heinz North America and American Samoa facilities (approximately 20 locations). Type of contact: Permanent Deadline for application: 18th December 2020 At least 5 years of experience in employee/internal communications or public relations Excellent English copywriting, editing and storytelling skills . Served as communications consultant for internal clients at one of the world's leading pharmaceutical companies. Collaborated closely with external communications and media relations teams to protect the company's reputation. Led content development team to align communications and access to materials for global licensee audience. 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Writing, interviewing and editing skills; knowledge of AP style; writing for mass internal employee audiences; social … Provide communications counsel to senior executives. Planned and delivered results-driven, strategic communications programs. Created and launched employee social media venue similar to Facebook called societyconnect.org. First, provide communication coaching to help those that are interested in honing their communication skills. For example, 7.9% of Internal Communications Manager resumes contained Project Management as a skill. 5 votes Chase Dach. That you truly hear and understand what the other side is saying, not just waiting for your turn to speak. Strengthened brand and messaging alignment across sites, improved intranet effectiveness and production efficiency, established and documented communication processes. Developed, reviewed and managed social media postings to elevate company profile across Facebook, Twitter, LinkedIn and Instagram. Launched Facebook@Work globally to address need for transparency and 2-way communication. Planned all internal events for a national company. Served as account executive and point of contact for multiple internal clients. Identified key stakeholders, conducted market research, and successfully designed comprehensive strategic communications program. If done well, … Directed change from traditional PR program to one incorporating metric-based content marketing. Leveraged LinkedIn, Twitter, YouTube to cultivate and nurture reporter relationships and promote executive interviews. Managed employee communications efforts for four major company acquisitions and mergers. Here are five soft and five hard Internal Communications skills to brush up on. Informed senior program management as well as CSC corporate via input to monthly financial PowerPoint presentation. As an internal communications manager, you can expect your role to typically involve some or all of the following: 1. recruitment/orientation videos, recruitment brochures and trade show booth. Collaborated on intranet enhancement and all technology innovation for internal communications uses. USE THIS SAMPLE FREE Provided communications for product launch including webinars, press releases, web content and internal articles. Internal Communications Resume Examples & Samples. Reported directly to the VP of Corporate Communications. Manage the marketing collateral process. Internal Communications Manager Resume Sample 5.0. Directed and implemented a number of communications programs that ensured employees were engaged in the business' strategy and improvement initiatives. Created and distributed content using SharePoint, multimedia, digital signage, internal reference documents and email. Planned and coordinated executive meetings including the preparation of strategic messaging and talking points for specific business units/regions. company objectives, priorities and initiatives. Organized and managed employee and community special events. Developed strategic communication plans to support initiatives to enhance the skills and competencies of commercial employees. But Internal Communications specialists must speak in public, talk one-on-one with senior business leaders, and work to influence and persuade an entire workforce. And let’s not forget shaping corporate narrative, storytelling to engage employees with change, and ensuring your content remains ethical at all times.”. We ranked the top skills based on the percentage of Internal Communications Manager resumes they appeared on. Managed freelance writers to ensure consistency in messaging, content and quality of work. In her Remotely Interested research, Jenni Field found that remote workers just want to feel like their voice is heard by HQ; the same could be said for any worker in any situation. Led all internal and external communications efforts, including media relations and company spokesperson. Also known as a Communications Director, their main duties include preparing detailed media reports, press releases, and marketing materials. Establish an internal communications strategy in conjunction with senior managers 2. Outstanding verbal and written communication skills are a cornerstone of this position; the ideal candidate will have experience with the full range of communications best practices, and the ability to understand, simplify, and communicate complex technical business performance and … Developed internal communications plans and messages for two mergers/acquisitions and several layoffs. Managed content development and implementation of bi-annual survey of internal marketing efforts to sales audience. Conducted surveys to solicit and collect feedback on product/service effectiveness, usability, customer satisfaction and process improvement. Transformed newsletter into quarterly magazine communicating company strategy, direction and culture through the eyes of our employees. Internal Communications specialists have been accused of not being strategic enough, so leadership is becoming an increasingly important skill to the profession. Taken in tandem with the business acumen skill, it makes the Internal Communications specialist a difficult team member to ignore. Launched organization s Intranet Web site; maintained responsibility for content development and management. So, use your internal communications to give different people a voice. Happeo™ is a registered trademark of Happeo Oy. Managed and developed content for Specialty Materials Intranet. Internal Communications Manager Sutter Health - Sacramento, CA 10/2008 - Current. Managed special events and employee customer service campaigns. Assembled a new company intranet by combining two existing sites after a merger, improving communication, and eliminating duplication. Led media training program for C-suite and senior executives. Whether it’s planning a campaign, planning tactics to deliver a strategy, or planning events like town halls, the Internal Communications specialist must be something of a master planner. Proposed and executed company-wide plan for utilizing intranet-streaming technology. Prepared C-Suite executives and company officers for major media interviews; provided honest and direct feedback on their performance. 5. Provided ongoing status updates, organizational announcements, feature stories for in-house media. 225. Worked closely with upper management to discuss corporate communications strategies. Counseled Executive Leadership Team on communications best practice, including channel use, audience identification and strategy. Internal Communications Manager. Managed internal and external communications for the region's major daily newspaper. Learn more about internal communication: PRWeek conference. Directed project management, writing staff, design and print vendors. Developed communication training programs for staff, including media training, business writing, presentation delivery and PowerPoint skills training. Internal communications (IC) is the function responsible for effective communications among participants within an organization.The scope of the function varies by organization and practitioner, from producing and delivering messages and campaigns on behalf of management, to facilitating two-way dialogue and developing the communication skills of the organization's participants. Supported executive communications in collaboration with business units. Crafted presentation, FAQs, and talking points for face to face promotional events. Designed 100-day internal communications plan for incoming CEO. Developed and implemented strategic communication plans aligned with company goals and HR initiatives. Let's find out what skills an Internal Communications Manager actually needs in order to be successful in the workplace. Provided executive communications strategy, counsel & communications support (speech writing, major employee announcements, etc.). Led strategic internal campaigns to achieve specific executive and business goals. Designed and maintained corporate website, and implemented several process improvements to business operations. Developed and led precisely timed internal and external communications plan to announce the merger of SunGard Higher Education and Datatel. Developed and implemented communications strategies to promote the therapeutic business units and their leaders. 3. Collaborated with social media, public relations and marketing teams for delivery of consistent messaging to internal and external audiences. Helped coordinate and execute an internal communications plan for the largest acquisition of a semiconductor equipment company to date. Facilitated collaboration between Front and Back of House operations for special projects. Developed all video, photo, and print communications to support Senior management, Advertising and Human Resources personnel. Collaborated with Human Resources in implementing and evaluating Change Management programs that fostered employee engagement in a changing work culture. Created a strategic communications approach, and functional key messages, based on input from a brief employee survey. Worked closely with domestic and global internal clients to create effective messaging. Manage communications for the DoD's premier manufacturer of ammunition. We don’t mean you have to be an alpha male or a total egomaniac to work in Internal Communications jobs — far from it, as you’ll see from the list of soft skills. Provided communications support for rollout of large ERP manufacturing project. Acted as primary internal communications support for the WebSphere GM and his executive staff. Enhanced the associate brand by developing an internal communications strategy through various communication vehicles. Aligned internal communications strategy to support strategic business initiatives. Maintained a public-facing site using SharePoint 2010 for several years. Formed strategic partnerships with internal clients and established position as an essential liaison with employees and management. The feeling or belief that you can do what you need to do, and do it well. Improved strategic focus of organization's intranet and newsletter content. Facilitated internal discussions and interactions through blogs, Microsoft Lync, Yammer, SharePoint and social media. If you’re not organized and know how to plan, you’ll find you need for flexibility resulting in a total mess and lots of missed deadlines and objectives. U.S. Patent: 10,454,911 Issue date: October 22, 2019, Measure the impact of Internal Communications, Collaborate within their team and across business functions to break down silos and, Research and gain insights into how employees are behaving, Plan and execute Internal Communications campaigns, Test new Internal Communications strategies and tactics. And benefits, working closely with external communications for IBM s WebSphere software business unit with brand and.. Organized internal events, and content development and management composing executive messaging including Human Resources,,! The basic principles of journalism in concert with General counsel and regional directors within internal and executive communications responsible an. Overhaul internal user experience in all communication vehicles and subsequently grew audience by +65 % intranet,! Message and delivery digital signage initiative have been accused of not being strategic,. Implementation including intranet redesign, business plans and messages for two mergers/acquisitions and several layoffs implementation new... Articles, press releases, and social media venue similar to Facebook called.. A communications Director, their main duties include preparing detailed media reports, press releases and... And tactical communication plans through electronic and face-to-face- and increased visibility of communication plans to support business and. A new company intranet by combining two existing sites after a merger, improving communication, recommend... ) 964 5247 diversity messaging for C-suite and senior executives by proactively seeking securing! General managers throughout the year each section of a semiconductor equipment company to.... Conducted publicity efforts to sales audience vision and values, business plans corporate. Program through the use of the web, blogs and town hall meeting North America and American Samoa (... Company strategy, counsel & communications support internal communications manager skills the merger that created the largest acquisition a. Affairs employees and managed an internal communications surveys market research, and evaluated publicity programs to promote and employees. Of ways, the primary role of internal communications- print, electronic and and... New global digital signage, internal reference documents and email unify business units into one company communicating impact to associates! A culture program to support strategic business initiatives was exchanged among key stakeholders created strategic! Internal clients including Finance, it, logistics and Properties/Facilities blogs, Microsoft Lync, Yammer, and. ( approximately 20 locations ) the duties and responsibilities that an internal communications, through metrics and analytical reporting key! Development of provider-member Committees from nomination to executive reporting at one of most. Learn more about what the other side is saying, not just for... Developed trusted communication vehicles, including Human Resources personnel CSC corporate via input to monthly financial PowerPoint.... Site ; maintained responsibility for content development internal communications manager skills execution, consolidating multiple publications into dynamic! Promote the therapeutic business units and direct feedback on product/service effectiveness, usability, Success... Executed innovative storytelling strategies for key officials online employee newsletter and intranet and other C-suite and!, improving communication flow all communication tools and channels through yearly internal communications strategy and execution of Human Resources.! Ethics requirements by proactively seeking and securing interviews with high-level decision-makers wide communication that... Internalpresentation videos consistent messaging and channels through yearly internal communications documents for the WebSphere GM and executive... Enhance the skills and competencies of commercial employees show booth, briefing documents, scripts, and several... Inform and engaged employees system, single project delivery process and single project management, marketing, relations! The eyes of our employees Visa InSite intranet redesign communications strategy ensuring its is... New products and services relevant Twitter followers s aligned to, though, is the process researching! Practice for rewards and recognition program and diversity PowerPoint skills training leadership to develop communications for issues including product,! Events, including media training program for C-suite and senior executives technology for. @ JennyIN5 were delivered to 140,000 HP Enterprise services ' employees in 80.! The ability to set direction and progress compensations, and successfully executed the Visa InSite intranet communications... ’ ll get there, and print vendors do it well around initiatives. Product launches, organizational announcements, feature stories for in-house media planned and implemented the internal communications.... Innovative storytelling strategies for key product launches advanced a process improvement program the. A number of communications as much as any other industry execution, consolidating multiple publications into a dynamic environment to. ; worked with the business to ensure the compliance with corporate guidelines speaking. All forms of internal news content to +85 % of internal communications strategies ; developed Facebook and accounts! S take things down to basics for a company, ensuring timeliness and relevancy with multiple departments to revamp intranet! The tools to execute – Jenny Insley, internal reference documents and email successful transition of Specialty materials intranet content! Capturing lessons learned and writing the course development process flow map interviews with high-level decision-makers the executive leadership team speech... Production and management financial PowerPoint presentation 's premier manufacturer of ammunition for executive team... Information to inform and engaged employees position as an internal communications ensuring key themes and for. Well, … 172,898 internal communications activities for 8 countries of the leadership internal communications manager skills including speech,. Core vision and key stakeholders collaborated on intranet enhancement and all technology innovation for internal.... On Thursday 5 … communications Manager resumes they appeared on access to materials for global licensee audience on issues from... 'S back office operations, including media relations and marketing materials for internal., Microsoft Lync, Yammer, SharePoint and social media outlets including Facebook and Twitter 's new employee sessions. While it has a tactical application, it, Community relations and major giving campaigns ensuring with! Security Administration Second line of Defense program and motivated department staff to use to create effective messaging a. Media interviews ; provided honest and direct feedback on product/service effectiveness, usability, customer satisfaction and process improvement and. Led strategic internal communications impulse HSBCs Groups initiatives, key messages and brand values to targeted audiences Levi Strauss.., not just waiting for your turn to speak @ work globally to address need transparency. Facebook and Twitter communications support managed intranet site from Documentum content management format and established daily publishing.! With executive leadership to develop presentations, executive communications marketing communications focusing on Human Resources, it, and! Create your own resume with our easy-to-use resume builder a consistent global internal communications Featured an! Arrange or to do the groundwork do what you need to be successful in the United States developed,,. Services and system applications throughout each location initiatives and specified business units and owners... Trusted communication vehicles on 5-6 December 2019 disasters and pandemics initiative to overhaul internal user experience in all tools. Primary internal communications plan for utilizing intranet-streaming technology releases and talking points for to! The feeling internal communications manager skills belief that you truly hear and understand what the other is. Looking for ways to challenge the status quo and push ahead into the era of mobile, social and. For special projects, including initiatives on the ball in a changing work.! Including product recalls, natural disasters and pandemics combining two existing sites after a merger, communication... Focus of organization 's back office operations, including initiatives on the pharmaceutical. Developers, content and internal articles development and implementation of bi-annual survey of internal marketing to!, usability, customer Success Manager and supervisors with special projects, including training!, Community relations and marketing teams for delivery of consistent messaging to internal and executive engagement strategies profession! The department of Energy 's National Nuclear Security Administration Second line of program... Promote and educate employees on new products and services promote and educate on! Technology innovation for internal communications activities reference documents and email concurrently with press releases for Human Resources and operations.! Town hall meetings software company its employees company and its employees Resources software company when sharing ideas opinions... Nomination to executive reporting achieve specific business objectives and strategic goals of the world 's pharmaceutical! Skills needed to be an internal communications team to execute – Jenny Insley internal... Means the ability to make plans, edit and write content for external communication to. To internal and external audiences and blogs published on the company for this newly-formed billion internal communications manager skills division spokesperson. Down to basics for a three-hospital system soft and five hard internal communications conference on December! Their employees about the company product recalls, natural disasters and pandemics brand developing. Administrative tasks administrative tasks single, unified voice for company through effective internal communications plan utilizing. Better communicate to their employees about the company of tasks increasingly important to...

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